Heartbox Support

Last updated: 20 July 2026

Heartbox makes personalized bedtime storybooks in which your child is the hero. Type an idea, and Heartbox writes and illustrates a gentle picture book starring your child. This page answers common questions. For anything else, email us.

Contact: support@heartbox.app. We reply within 2 business days.

Getting started

  1. Open Heartbox and create your child's character.
  2. Pick a theme or type any bedtime idea.
  3. Tap Create. Heartbox writes and paints the book in a few minutes.
  4. Find every book on your bookshelf, ready to read offline.

Frequently asked questions

How much does it cost?

Your first books are free. After that, each book uses one Book Credit, which you buy inside the app. There is no subscription.

How long does a book take?

Usually a few minutes. You can leave the app while it works. Your book lands on the bookshelf when it is ready, even if you close the app.

Can I read books offline?

Yes. Finished books are stored on your device and read without a connection.

Is Heartbox safe for children?

Yes. No ads, no tracking. A grown-up gate sits in front of purchases and any link out of the app. Stories are written for young children and stay gentle.

What do you do with my child's name and story idea?

We send them to our service only to write and illustrate that one book. We do not sell your data or use it for advertising. See our Privacy Policy.

How do I restore a purchase?

Open the app, go to the grown-up area, and choose Restore Purchases. Credits tied to your Apple ID return automatically.

How do I request a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

A book did not finish or the cover is missing.

Reopen the app and return to the book. Heartbox reconnects and completes it. If it still looks wrong, email support@heartbox.app with your child's book title.

How do I delete a book?

On the bookshelf, open the menu on a book and choose Delete. This removes it from your device.

Which devices are supported?

iPhone and iPad on a current version of iOS.

Legal

Draft for review. Confirm the support address receives mail and that the in-app labels ("Restore Purchases", "Delete") match this page before publishing.